101 Nail Lounge at 541 South Coast Highway 101, Encinitas, California.

This was the worst nail salon experience I've ever had. My appointment was at 3pm, they didn't start until 3:30. Employees seemed confused as to what they were supposed to be doing and customer service did not seem to be a concern. The water for my feet was cool, so I told the technician I'd like it warmer when he asked and he got it barely lukewarm. I got the level up from basic pedi, but it turned out that consisted of the technician dumping a little packet of something in the water then squeezing cold lotion on my legs straight from the packet like it was ketchup and actually scratching me in the process. He massaged one part of each leg for most of the time and was much more focused on talking with the other technician. Meanwhile, the water for the mani was sitting there for so long that when she had me put my hand in it was cold. I told her and she dumped the cold water on my feet! She then proceeded to cut my nails shorter than I have ever cut them, to where there is only the smallest sliver of white nail showing. Why anyone would ever cut nails that short unless explicitly asked I don't know. It hurt as she was cutting them and my fingers have been in pain ever since, even typing hurts. She also cut my cuticles so aggressively that I had her just skip that part on the next hand. The technician doing the pedi also hurt me several times by buffing my nails so hard and indiscriminately that he buffed my skin too and he pushed my cuticles back so aggressively at one point that I flinched and suggested he go a little gentler. He just looked at me like I was weird and kept going. The woman laughed and said "Me?!" The whole experience felt like torture rather than a relaxing treatment and I almost left right in the middle. Instead, I figured I had been through the worst of it and had better at least get my nails painted out of the whole deal. I highly suggest avoiding this place. And to the salon, I suggest you hire a consultant and consider making drastic changes to how you operate.